Document Version: 2.1 | Effective Date: September, 2025
Applicability: All freight transactions initiated on or after the effective date by enrolled Partner Pay Elite members.
GFWE WORLD ("the Administrator") operates and manages the Partner Pay Financial Protection Program ("the Program"). The Partner Pay Elite tier represents the highest level of financial protection offered to qualified members. These Terms of Use ("Terms") constitute a binding agreement between the enrolled member company and the Administrator.
By enrolling in or continuing to participate in the Partner Pay Elite tier, the member company, including all its enrolled offices, acknowledges having read, understood, and agreed to be bound by these Terms in their entirety.
The Program is designed solely to provide compensation for direct monetary losses resulting from the non-payment of invoices for standard freight forwarding and logistics services rendered between two enrolled member offices.
The Program is a discretionary benefit and not an insurance policy. Under no circumstances does the Program cover the value of cargo, third-party costs, consequential losses, or any items listed in Article 8 (Exclusions).
Compensation is capped per participating company (defined as the headquarters and all its enrolled branch offices combined) as follows:
The total payout for all claims from all members under the Program shall not exceed $3,000,000.00 USD in any single calendar year. Claims will be paid in the order they are approved. If the annual limit is reached, approved claims will be queued for payment in the subsequent calendar year.
If both the Claimant and Debtor are members of the same external (non-GFWE WORLD) logistics network, any approved claim amount will be automatically reduced by 50%, regardless of whether the external network offers its own financial protection.
The Claimant must declare all other financial protection plans or insurance policies that may cover the loss. The Administrator will consider such coverage as the primary payer and will reduce its compensation by the amount recoverable from the other source.
In all cases, the Claimant shall exhaust remedies against third-party insurers or protection schemes first. GFWE WORLD acts only as a supplementary payer of last resort.
As a precondition to receiving payment, the Claimant must execute a legal document assigning the full rights to the debt to the Administrator, allowing GFWE WORLD to pursue recovery from the Debtor.
GFWE WORLD reserves the right to schedule and delay approved claim payments according to its financial and operational arrangements. No interest, penalty, or additional liability shall accrue to GFWE WORLD due to such delay.
All members have an affirmative and ongoing duty to mitigate their financial risk. This includes performing due diligence, setting reasonable credit limits, and immediately ceasing to extend further credit to a partner whose account is significantly overdue. Failure to demonstrate reasonable mitigation efforts will result in claim reduction or denial.
Members must ensure that their company profile, including the list of Enrolled Offices, is accurate and up-to-date at all times. Transactions involving non-enrolled offices are not covered.
Members must cooperate fully and promptly with any investigation conducted by the Administrator, providing all requested documentation and information within 10 business days of a request.
If any enrolled member is found to have submitted false, forged, or misleading information in connection with a claim or enrollment, GFWE WORLD reserves the right to immediately deny the claim, terminate membership, and pursue legal remedies.
A claim must be filed no less than 90 days and no more than 150 days from the date of the oldest unpaid invoice.
Claims must be submitted via the official online claims portal or by emailing claims@gfwe-world.org. The submission must include:
The Administrator will acknowledge receipt of the claim within 5 business days and conduct a preliminary review for completeness.
Upon acceptance of a complete claim file, the Administrator will initiate a formal investigation, which shall not exceed 45 business days. This period may be extended if the case involves a formal dispute.
If the Debtor alleges a legitimate commercial dispute (not an inability to pay), the claim will be suspended and referred to the GFWE WORLD Customer Service team for mediation. All disputes must be formally raised within one year of the Transaction Date to be considered valid.
Upon conclusion of the investigation, the Administrator will issue a final written determination. If a claim is denied, the Claimant may submit a written appeal to the Program Review Board within 15 calendar days. The decision of the Review Board is final.
Upon the approval of a claim, the Debtor's membership in GFWE WORLD will be immediately suspended.
If the Debtor fails to reimburse the Administrator for the full amount of the paid claim within 30 calendar days, their membership will be permanently terminated.
The Administrator reserves the right to notify the entire GFWE WORLD network of the Debtor's suspension, termination, and the circumstances of the default.
The following are strictly excluded from coverage:
The Administrator shall not be held liable for any failure to perform its obligations under these Terms if such failure is the result of an event beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or government-imposed restrictions.
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). All parties irrevocably agree to submit to the exclusive jurisdiction of the courts of Hong Kong.
All parties involved in a claim shall maintain strict confidentiality regarding all documents and communications related to the claims process.
The liability of the Administrator is strictly limited to the compensation amounts payable under the Program rules. The Administrator is not liable for any other direct, indirect, or consequential damages suffered by any member.
In no event shall GFWE WORLD's total liability under this Program exceed the total annual membership fees paid by the Claimant for the relevant calendar year.
The Administrator reserves the right to amend these Terms at any time. Members will be notified of any material changes via email and/or a notice on the member portal at least 30 days before they take effect. Continued participation in the Program constitutes acceptance of the amended Terms.
GFWE WORLD reserves the right of final interpretation of these Terms and may amend or update the Terms at any time. Continued participation in the Program constitutes acceptance of such amendments, which shall take immediate effect upon publication.
All official notices and communications regarding the Program must be sent in writing to:
Global Claims Administration
Email: claims@gfwe-world.org
Official notices by the Administrator shall be deemed valid when sent via email, system notification, SMS, or posted on the official GFWE platform.
GFWE provides PartnerPay solely as a payment facilitation program and is not a party to any sales contract between Members. Any disputes regarding goods, services, or contractual obligations remain the sole responsibility of the transaction parties. GFWE shall not be held liable for such disputes.
